Soluna Choker, Diamonds & Emerald
18K white gold statement Necklace with a geometric design, featuring Zambian emeralds, and bold, jagged edges.
- Regular price
- $19,332.84
- Regular price
-
- Sale price
- $19,332.84
AKSHITA RATTHA FINE JEWELLERY is committed to providing offers fine jewellery including rings, earrings, necklaces, bracelets and pendants crafted in 18-Karat gold, diamonds and precious stones (“Products”) for sale. While we believe that you have chosen to purchase the right Product, we are here to assist you in the event you wish to modify your order, subject to this Shipping, Cancellation and Exchange Policy herein below.
AKSHITA RATTHA FINE JEWELLERY (“ARFJ”, “Business”, “we”, “us” and “our”), a sole proprietorship having its registered office at 6th Floor, Tower C, TEK Meadows, No. 51, Rajiv Gandhi Salai, OMR, Sholinganallur, Chennai – 600119. The terms “you” and “your” refer to the user of the Platform. The term “Products” refers to any products offered by AKSHITA RATTHA FINE JEWELLERY whether on the Platform or otherwise.
Please read this Policy before using the Platform or placing any order with AKSHITA RATTHA FINE JEWELLERY. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use. If you do not agree with the terms of this Policy, you should immediately cease the use of the Platform.
I. DOMESTIC ORDERS – SHIPPING & DELIVERY
1. Please note that shipping charges to your respective location will be charged at actuals and the same would be computed at the time of checkout.
2. We are committed to delivering your order accurately, in good condition, and on time. We make our best efforts to ship each available/read to ship item in your order within 14 working days of placing the order. However, for the ones that are not readily available in stock, we may take longer, up to 4 to 6 weeks.
3. For made to order Products and bulk orders, a standard period of 4 to 8 weeks would be taken for shipping.
4. Once the Products are shipped, you will receive an email confirming that your order or part of your order has been shipped along with the details of the shipping carrier and tracking number. You may receive multiple e-mails if parts of your order ship at different times.
5. To check the delivery status of your order, please visit the shipping carrier's website and input your tracking number.
6. Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.
7. Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. In such case of damage or tampering of the Product, please contact customer support at admin@akshitarattha.com within 24 hours of refusal of delivery of the Product.
INTERNATIONAL ORDERS - SHIPPING & DELIVERY
1. The applicable taxes, shipping and delivery charges will be mentioned at the time of checkout or via a preliminary quotation shared on Whatapp in case of orders through Whatsapp channel.
2. A All prices on our site are in UAE Dirhams (AED). Your credit card company or bank may convert the amount to your local currency if chosen, based on the current exchange rate.
3. Once the Products are shipped, you will receive an email confirming that your order or part of your order has been shipped along with the details of the shipping carrier and tracking number. To check the delivery status of your order, please visit the shipping carrier's website and input your tracking number.
4. All international orders will take a minimum of 6 to 8 weeks for delivery excluding customs clearance. Please note that, customs clearance procedures can cause delays beyond our original delivery estimates and AKSHITA RATTHA FINE JEWELLERY shall not be responsible for such inadvertent delays. To avoid any delay in receiving your order from customs, we strongly suggest you to please provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice and will be used by customs to clear your order.
5. Custom Clearance:
i. All custom import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer. In the event, an order is not accepted by the customer and is returned to origin, the cost of the original shipping, any return shipping charges, the freight charges and import duty will be levied on the customer.
ii. All shipments of jewellery exported from India need to be cleared by the Indian Customs office. While booking the shipment, the Products along with their complete documentation are filed with Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, if the outer package is delivered in an open/tampered condition with the note “Opened for Customs”, you may treat it is a standard inspection for customs clearance.
6. If you have any further questions regarding your international order, please contact us at shop@akshitarattha.com.
III. CANCELLATION
1. We are positive that you would love our Products however, in case you had placed the order by mistake, you may proceed to cancel the same as per this Policy.
2. If you had placed your order while logged into your account, you can cancel your order within 24 hours after your order was placed.
3. Please go to the My Account page and select the items in the order you would like to cancel. Once you have selected your item(s) please click confirm.
4. For Users ordering via Whatsapp and Guest Users on the Platform, you may write to shop@akshitarattha.com or contact via Whatsapp on +917358758111, within 24 hours of placing the order to cancel the same.
5. After the expiry of 24 hours since the order was placed, no cancellation is available for the Products.
6. Personalized, custom or made to order Products undergo a specialized manufacturing process and are created only upon customer orders and hence no cancellation is acceptable for the same.
7. We reserve the right to cancel any order in the event of a discrepancy. The common causes for cancellation from our end include, but are not limited to:
i. Limited inventory of the product.
ii. Pricing errors or product information errors.
iii. Quality rejection during inspection.
iv. Insufficient customer information or unsuccessful verification.
v. Suspicious orders or fraudulent activities.
vi. Natural calamities or unforeseen circumstances.
8. We may also request additional details from the customer either during or before accepting an order to ensure accuracy and security.
IV. EXCHANGE AND REPLACEMENT POLICY – FOR DOMESTIC ORDERS ONLY
1. While we are positive that you have chosen the right Product that you love from our catalogue, we would be happy to entertain a request for exchange in the event an order was placed inadvertently.
Please note that, in such cases exchange requests for the Product will be entertained only upon written request to admin@akshitarattha.com within 24 hours from the date of receipt of the Product.
2. Upon confirmation from our end to exchange the Products, you may initiate the return of the shipment as per the Return Shipment Instructions mentioned below.
3. In case of receipt of damaged Product, please contact customer support at admin@akshitarattha.com within 24 hours of receipt of the Product along with unboxing video of the shipment. Upon scrutiny and confirmation from our end, you may initiate the return of the shipment as per the Return Shipment Instructions mentioned below.
4. Please note that, a full-value exchange of the Product shall be processed within 14 working days from the receipt of the returned Products in unused condition along with original tag and invoice. However, the same cannot be made at full value if the Product is found to be tampered, altered, misused, broken or repaired in any way.
5. Custom made/or made to order Products once sold cannot be exchanged.
6. Gift items once sold cannot be exchanged or refunded.
7. AKSHITA RATTHA FINE JEWELLERY is not responsible for any loss due to mishandling of Products by you resulting in breakage or chipping.
8. Diamond studded jewellery exchange can only be done upon producing original bill and guarantee card or authenticity certificate. Certificate charges will be deducted in case it is lost.
V. RETURN SHIPMENT INSTRUCTIONS
1. In case of any written claim for exchange or replacement to our e- mail admin@akshitarattha.com, upon scrutiny and approval from our end, you would receive a unique number on your e-mail.
2. Upon receipt of such e-mail, please pack the Products you want to return in the original box with the original tag and invoice and ship the same to the registered address along with the unique number on the return label.3. Upon receipt of the returned Products and due inspection, the exchange/replacement would be processed within 14 working days.
PLEASE NOTE THAT ANY ISSUE OR CLAIM REGARDING DELIVERY WILL BE ENTERTAINED UP TO A MAXIMUM OF 24 HOURS FROM THE DATE OF DELIVERY. AKSHITA RATTHA FINE JEWELLERY WILL NOT ASSUME ANY RESPONSIBILITY OR LIABILITY AND WILL NOT ENTERTAIN ANY ISSUE OR CLAIM AFTER EXPIRY OF AFORESAID 24-HOUR PERIOD.
SHIPPING, CANCELLATION AND EXCHANGE POLICY
AKSHITA RATTHA FINE JEWELLERY is committed to providing offers fine jewellery including rings, earrings, necklaces, bracelets and pendants crafted in 18-Karat gold, diamonds and precious stones (“Products”) for sale. While we believe that you have chosen to purchase the right Product, we are here to assist you in the event you wish to modify your order, subject to this Shipping, Cancellation and Exchange Policy herein below.
AKSHITA RATTHA FINE JEWELLERY (“ARFJ”, “Business”, “we”, “us” and “our”), a sole proprietorship having its registered office at 6th Floor, Tower C, TEK Meadows, No. 51, Rajiv Gandhi Salai, OMR, Sholinganallur, Chennai – 600119. The terms “you” and “your” refer to the user of the Platform. The term “Products” refers to any products offered by AKSHITA RATTHA FINE JEWELLERY whether on the Platform or otherwise.
Please read this Policy before using the Platform or placing any order with AKSHITA RATTHA FINE JEWELLERY. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use. If you do not agree with the terms of this Policy, you should immediately cease the use of the Platform.
I. DOMESTIC ORDERS – SHIPPING & DELIVERY
1. Please note that shipping charges to your respective location will be charged at actuals and the same would be computed at the time of checkout.
2. We are committed to delivering your order accurately, in good condition, and on time. We make our best efforts to ship each available/read to ship item in your order within 14 working days of placing the order. However, for the ones that are not readily available in stock, we may take longer, up to 4 to 6 weeks.
3. For made to order Products and bulk orders, a standard period of 4 to 8 weeks would be taken for shipping.
4. Once the Products are shipped, you will receive an email confirming that your order or part of your order has been shipped along with the details of the shipping carrier and tracking number. You may receive multiple e-mails if parts of your order ship at different times.
5. To check the delivery status of your order, please visit the shipping carrier's website and input your tracking number.
6. Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.
7. Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. In such case of damage or tampering of the Product, please contact customer support at admin@akshitarattha.com within 24 hours of refusal of delivery of the Product.
INTERNATIONAL ORDERS - SHIPPING & DELIVERY
1. The applicable taxes, shipping and delivery charges will be mentioned at the time of checkout or via a preliminary quotation shared on Whatapp in case of orders through Whatsapp channel.
2. A All prices on our site are in UAE Dirhams (AED). Your credit card company or bank may convert the amount to your local currency if chosen, based on the current exchange rate.
3. Once the Products are shipped, you will receive an email confirming that your order or part of your order has been shipped along with the details of the shipping carrier and tracking number. To check the delivery status of your order, please visit the shipping carrier's website and input your tracking number.
4. All international orders will take a minimum of 6 to 8 weeks for delivery excluding customs clearance. Please note that, customs clearance procedures can cause delays beyond our original delivery estimates and AKSHITA RATTHA FINE JEWELLERY shall not be responsible for such inadvertent delays. To avoid any delay in receiving your order from customs, we strongly suggest you to please provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice and will be used by customs to clear your order.
5. Custom Clearance:
i. All custom import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer. In the event, an order is not accepted by the customer and is returned to origin, the cost of the original shipping, any return shipping charges, the freight charges and import duty will be levied on the customer.
ii. All shipments of jewellery exported from India need to be cleared by the Indian Customs office. While booking the shipment, the Products along with their complete documentation are filed with Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, if the outer package is delivered in an open/tampered condition with the note “Opened for Customs”, you may treat it is a standard inspection for customs clearance.
6. If you have any further questions regarding your international order, please contact us at shop@akshitarattha.com.
III. CANCELLATION
1. We are positive that you would love our Products however, in case you had placed the order by mistake, you may proceed to cancel the same as per this Policy.
2. If you had placed your order while logged into your account, you can cancel your order within 24 hours after your order was placed.
3. Please go to the My Account page and select the items in the order you would like to cancel. Once you have selected your item(s) please click confirm.
4. For Users ordering via Whatsapp and Guest Users on the Platform, you may write to shop@akshitarattha.com or contact via Whatsapp on +917358758111, within 24 hours of placing the order to cancel the same.
5. After the expiry of 24 hours since the order was placed, no cancellation is available for the Products.
6. Personalized, custom or made to order Products undergo a specialized manufacturing process and are created only upon customer orders and hence no cancellation is acceptable for the same.
7. We reserve the right to cancel any order in the event of a discrepancy. The common causes for cancellation from our end include, but are not limited to:
i. Limited inventory of the product.
ii. Pricing errors or product information errors.
iii. Quality rejection during inspection.
iv. Insufficient customer information or unsuccessful verification.
v. Suspicious orders or fraudulent activities.
vi. Natural calamities or unforeseen circumstances.
8. We may also request additional details from the customer either during or before accepting an order to ensure accuracy and security.
IV. EXCHANGE AND REPLACEMENT POLICY – FOR DOMESTIC ORDERS ONLY
1. While we are positive that you have chosen the right Product that you love from our catalogue, we would be happy to entertain a request for exchange in the event an order was placed inadvertently.
Please note that, in such cases exchange requests for the Product will be entertained only upon written request to admin@akshitarattha.com within 24 hours from the date of receipt of the Product.
2. Upon confirmation from our end to exchange the Products, you may initiate the return of the shipment as per the Return Shipment Instructions mentioned below.
3. In case of receipt of damaged Product, please contact customer support at admin@akshitarattha.com within 24 hours of receipt of the Product along with unboxing video of the shipment. Upon scrutiny and confirmation from our end, you may initiate the return of the shipment as per the Return Shipment Instructions mentioned below.
4. Please note that, a full-value exchange of the Product shall be processed within 14 working days from the receipt of the returned Products in unused condition along with original tag and invoice. However, the same cannot be made at full value if the Product is found to be tampered, altered, misused, broken or repaired in any way.
5. Custom made/or made to order Products once sold cannot be exchanged.
6. Gift items once sold cannot be exchanged or refunded.
7. AKSHITA RATTHA FINE JEWELLERY is not responsible for any loss due to mishandling of Products by you resulting in breakage or chipping.
8. Diamond studded jewellery exchange can only be done upon producing original bill and guarantee card or authenticity certificate. Certificate charges will be deducted in case it is lost.
V. RETURN SHIPMENT INSTRUCTIONS
1. In case of any written claim for exchange or replacement to our e- mail admin@akshitarattha.com, upon scrutiny and approval from our end, you would receive a unique number on your e-mail.
2. Upon receipt of such e-mail, please pack the Products you want to return in the original box with the original tag and invoice and ship the same to the registered address along with the unique number on the return label.3. Upon receipt of the returned Products and due inspection, the exchange/replacement would be processed within 14 working days.
PLEASE NOTE THAT ANY ISSUE OR CLAIM REGARDING DELIVERY WILL BE ENTERTAINED UP TO A MAXIMUM OF 24 HOURS FROM THE DATE OF DELIVERY. AKSHITA RATTHA FINE JEWELLERY WILL NOT ASSUME ANY RESPONSIBILITY OR LIABILITY AND WILL NOT ENTERTAIN ANY ISSUE OR CLAIM AFTER EXPIRY OF AFORESAID 24-HOUR PERIOD.
